SHIPPING
SHIPPING WITHIN EUROPE
We are pleased to offer free shipping for all orders within Europe. Whether you're in bustling cities or serene countrysides, your order will reach you without any additional shipping charges.
INTERNATIONAL SHIPPING
For our international customers outside of Europe, a flat shipping fee of 20 euros will be applied to your order. We understand the importance of timely delivery and secure shipping methods to ensure your package arrives safely.
CUSTOMS AND DUTIES
Please note that international orders may be subject to customs duties and taxes based on your country's regulations. Any additional charges incurred for customs clearance are the responsibility of the customer.
ADDRESS ACCURACY
It's essential to provide accurate shipping information during checkout. We cannot be held responsible for orders shipped to incorrectly provided addresses.
RETURNS
ELIGIBILITY FOR RETURNS
Products can be returned within 30 days of the delivery date. To be eligible for a return, the item must be unused, unworn, and in the same condition as received including boxes. Any signs of wear or damage may void the return eligibility.
REFUND PROCESS
Upon receiving the returned item and verifying its condition, we will process the refund within 5 days. Please note that refunds will be issued to the original payment method used during the purchase.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or product defect). We recommend using a trackable shipping service to ensure the safe return of the item.
For any questions or concerns regarding returns, feel free to reach out to our customer service team at luxurylovecollective@gmail.com. We are here to assist you throughout the return process.